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Business Essential |
Business Premium |
Mission Critical |
Monitoring frequency |
24 x 7 |
24 x 7 |
24 x 7 |
Days of Coverage |
Monday to Friday |
Monday to Friday |
7 Days a week |
Hours of Coverage |
Fixed 2 Hours |
Business Hours
Any 5 Hours |
24 Hours a Day |
Notification Time |
Within
3 Hours
of Alert |
Within
1 Hour
of Alert |
Within
15 minutes
of Alert |
Activity Review of:
- Proactive Maintenance
- Problem Correction
- Patches
- Phone Support
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World-Class Database Monitoring and Analytical Tools from Tech Rayan |
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OneView Portal Access |
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Daily Review |
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Monthly Reports |
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Tech Rayan Problem Tracking System |
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Tech Rayan Best Practices System |
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Business Essential
This Remote Database Administration plan is designed to support small and medium–scale Oracle database servers with a low volume of transactions and number of users and with activity that is limited to weekdays. This service level offers 24x7 monitoring of the database and a three-hour response rate for problems detected during weekdays and within stated hours of coverage.
Business Premium
This Remote Database Administration plan is designed to support medium and large–scale Oracle database servers with a large volume of transactions and number of users, but with activity that is limited to weekdays. This service level offers 24x7 monitoring of the database and a one-hour response rate to problems detected during the coverage window.
Mission Critical
This Remote Database Service plan is designed to support large–scale mission critical Oracle database servers with a high volume of transactions and number of users. This service level offers 24x7 monitoring of the database and a 30-minute response frame for problems detected.
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