Welcome to Tech Rayan - YOUR DATA SAFTY IS OUR AT MOST PRIORITY

We realize that you may have questions about our Oracle Database Administration and Other Database Administration Services and have answered some of these questions below. If you have additional questions, please click here

Why you have to take our external Database support?

You need reliable additional help to maximize the performance and flexibility in your Database, for a project or short-term technical support. Your organization must respond fast to swift business changes & opportunities to gain competitive advantage, Database infrastructure is a key component in this loop. We as your expertise and experience partner efficiently resolve your specific short-term needs and support long term projects, partner you can trust, with an average of 9 years of Oracle experience, each Tech Rayan’s consultants have collectively seen it all and are prepared to confront a variety of Database issues, even foresee problems before they come up.

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What is the process for deploying the Remote DBA service and how long does it take for Tech Rayan to be on job?

Tech Rayan database administration can being to provide database support within 24 hours. Our database appliance once ordered typically takes 3-5 days for us to provide you.

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What are the requirements associated with Tech Rayan ‘s Remote DBA service?

Our Oracle Customers must have an Oracle support agreement in place with a valid Oracle Customer Service ID (CSI). If you do not have an active Oracle Service Agreement, we can still support you in many ways. It will prevent us from being able to provide you with Oracle software upgrades and patches.
Our Oracle Customers must provide us with DBA level access to the Database
Our other database customers must provide us with SA level privileges on the Servers we support
The Database Appliance we provide you must be given the ability to send out Internet email.
Tech Rayan must be allowed to place a Database Appliance on your site.
Tech Rayan requires DBA-level privileges for supported databases.
Tech Rayan requires operating system privileges. (For Unix, this is non-root level privilege; for Windows, Administrator privilege on server.)
(Tech Rayan will provide customers with a Site Review to assist the customer in meeting stated requirements.)

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Can you perform these remote services without compromising security?

YOUR DATA SECURITY IS OUR AT MOST PRIORITY.
Each of Tech Rayan 's clients is concerned about security, and they are clearly satisfied that Tech Rayan Remote Services does not compromise their security requirements. With this in mind, each and every action of the Remote Services is put in place.

What are the requirements associated with Tech Rayan 's Remote Server Management service?

Customers must have a UNIX, LINUX support agreement with the appropriate vendor.
Customers' servers must be able to send Internet email.
Customer must provide ability to remotely access supported servers through either site-to-site VPN (preferred) or Dial-up.
Tech Rayan requires root-level privileges for supported systems.
(Tech Rayan will provide customers with a Site Review to assist the customer in meeting stated requirements.)

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What is the process for deploying the Remote Server Management service and how long does it take until Tech Rayan is on the job?

Assuming that initial environment requirements as stated above are met, most remote server management customers can be up and running as soon as Tech Rayan installs and configures it's software on our client's server and database. It generally takes under 40 hours to complete the installation and configuration.

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Will I deal with the same people the majority of the time?

This is one key advantage of working with Tech Rayan. Each customer is assigned a support team. A typical team configuration consists of 3 members. If your account requires help at 3 A.M of 3 P.M., it is always a member of your assigned team that responds. We feel this approach is superior to the bull pen approach.

What if my database fails and I need help outside my coverage window?

A customer can always declare an emergency and request remote DBA services 24 hours a day, 365 days a year. We will be there when you need us. We have a number of ways you can declare an emergency including a 24 hour support line.

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What if my system fails and I need help outside my coverage window?

All productions database are covered 7X24X365. We want to be there when you need us.

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How do I get in touch with Tech Rayan if I have an emergency?

It's as simple as sending an email. Customers are told a keyword to send to us that signals that they need emergency assistance. Once that keyword is received by our system, your team is paged with distress request. Since we track the on-call rotation for your team, we can contact the team member. You Can Also Activate an emergency request through our Phone system. In addition the web site contains instruction in case you forget.

Category	Monitored List
Storage Management	Tablespace Free Space
	Rollback Segments
	Extent Management
	Autoextend Management
	Flat file space used to support logs, dumps, and exports
Proactive Performance Monitoring	System resource usage
	Basic CPU utilization
	Disk I/O
	Basic Network I/O
	Memory utilization including SGA and shared pool
	Inefficient SQL
	Sorting Efficiency
	Hit ratios including buffer cache and shared pool
	Analyze objects Detection
	Archiving
	In-doubt transactions
	Temporary Tablespace usage
	Job Queue Analysis
	Lock & Latch Analysis
Proactive Performance Monitoring	Alert Log Errors
	Database Availability
	Listener Availability
	Low Disk Space/Archive Logs
	Blocking Locks
	Core Dumps
Backup & Recovery	Monitor backups for successful completion
	Flat file space used to support archive logs
	Monitor Exports for successful completion
Data Management	Monitor object fragmentation
	Invalid objects
	Extent failure detection

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Areas	Proactive Maintenance Service
Storage Management	Create/Reallocate DB Files
	Create/Reallocate Tables, Indexes
	Create/Reallocate Rollback Segments & other Database Objects
Database Management	New database creation
	Database networking configuration
	Determine/Adhere to guidelines for database structures and file layout
	Review Scripts & Procedures
User Management & Security	Manage users, roles, and profiles
User Management & Security	Manage schema security
Problem Detection & Resolution	Problem resolution or assistance
	TAR Management
	Patch Assistance
Backup & Recovery	Define backup procedures
	Database recovery assistance
	Object-level recovery assistance
Data Management	Manage schema objects

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The answer to this question is yes. At Tech Rayan we are very proud of the fact we are making the investments needed to insure our clients' networks and data are kept secure at all times. We encourage our customers to talk to us about their security concerns. We consider the steps we take to secure our clients data a real differentiator for us in the marketplace.