Services Features and Benefits
Our fallowing DBA Services can be custom-made to suit your specific needs. We offer quality and reliable services with quick response time and more:
- Proactive database maintenance with constant database monitoring and alert notification systems.
- A dedicated primary and secondary DBA assigned to work with you on an ongoing basis
- Daily check-in by an experienced DBA and recommendations for database care
- complete monthly reviews and reports
- 24/7 availability with assured response time
- Onsite and offsite flexibility
- Included consulting hours each month to be used for proactive maintenance, special projects, or any Oracle database related work
- Customized services for your special projects
- Backup and overflow support for your DBA team
- Full database administration and Oracle outsourcing from part-time DBA support to full-time support for special projects as they arise
Advantages of our Remote DBA Services
Accessibility, Reliability and Security translates in to greater efficiency, which helps your organization to successfully meet your business goals in your domain, beating the competition through our cost effective solutions.
Highlights and benefits of working with Tech Rayan to manage your database systems are stated bellow:
- skilled experts managing your Database systems, offering the highest level of database support
- Dedicated DBAs familiar with your system
- Use of sophisticated Database monitoring and alert notification tools
- Minimized database downtime
- Increased database performance
- Access to Database experts when you need it
- Cost-effective and flexible extension of your technical team
- Onsite and offsite flexibility
- Customized services for your special projects
- Backup and overflow support for your DBA team
- Safety network of people for your end users
Three Support Levels available to meet your needs:
Business Essential
Monthly Review – We monitor the database on a 24/7 basis and give the customer a detailed report monthly. It includes 2 hours of remote DBA support that can be used for anything related to Oracle. It is not proactive, but the customer can call us during business hours to handle any issues that might arise in terms of the databases performance. This is a good option for a smaller database and one that is fairly static.
Business Premium
Daily Review, Business hours – Again we monitor the database on a 24/7 basis and give the customer a daily review of what is going on with the database. It includes 5 hours of remote DBA support and can be used for anything related to Oracle. It is proactive (see the following) and gives the customer coverage during business hours. This is a good option for a mission critical database or one that has changes occurring to it on a regular basis.
Mission Critical
Daily Review 24/7 coverage – This is the same as our business hours support but it gives pager coverage after hours with a guaranteed 1 hour response time. It is the option chosen for a mission critical database that can’t have an outage that is not addressed after hours.
As part of the DBA active service we install our Database Tools which check the database every 5 minutes for connectivity and to assure its basic functions. Every hour the agent does a more thorough check, gathering a significant amount of metadata about the database, and sending to our server for analysis. The analysis engine on our server checks over 100 different areas, including free space in tablespaces, size and number of segments, ability of segments to extend, ability of log archiving to keep up, system metrics approaching parameter limits, resource-intensive queries, broken or failed jobs, users with inappropriate defaults, and many, many more. If any of the tests performed results in values outside desired thresholds (for instance, less than 10% free space in a tablespace) we are alerted by email or pager (depending on the severity of the alert).
As far as alerting for both business hours and 24/7 coverage, we have 5 Severity levels. Sev 1 is a down or not fully functioning database. Sev 2 consists of items which are likely to lead to Sev 1s or data entry/update problems (such as a full tablespace). Sev 3 items are either items that may lead to Sev 2s or items that may affect performance (such as high resource SQL), and sometimes informational items that may or may not be serious depending on details of the alert. Sev 4 and Sev 5 items are generally informational items, often related to best practices, some of which can prevent serious issues. You can choose to be alerted through email and/or paging for different Severity levels. We generally are paged for Sev 1 and Sev 2 items and get emails for all severities. .
For Daily Reviews, we use the Database Tools to see if there have been any alerts since the last Daily Review. If there have been any alerts, we investigate them and report them to you. You are also welcome to log into the tool interface to see what we see, as well as a history of alerts and database information, such as database growth, wait events, redo log activity, high resource SQL, etc.
Call us today at +91-44-32991995 for more information on our remote DBA services. Or request a free consultation.
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